Privacy Policy

1. Introduction

This Privacy Policy describes how SARASSENSORYSTORE PRIVATE LIMITED ("Sarya", "we," "us," or "our") collects, uses, and shares your personal information through our website https://www.thesarya.com (the "Platform").

Please note the following regarding our services:

• Certain sections of the Platform are accessible without registration.
• We do not offer any product or service under this Platform outside India.
• Your personal data will primarily be stored and processed in India.

2. Information We Collect

We collect your personal data when you use our Platform, services, or otherwise interact with us. Information we may collect includes:

• Personal Identifiers: Name, date of birth, and email address.
• Contact Information: Telephone/mobile number and physical address.
• Verification Data: Information shared as proof of identity or address.
• Usage and Analytics Data: We explicitly use analytics tools to collect details about how you access and use our Platform. This includes device information, usage patterns, visit duration, pages viewed, and navigation flows. We use this data to perform analytics and improve client experience.

App Store & Play Store Subscriptions: We do not collect, process, or store your credit card information for in-app purchases or subscriptions made via the Apple App Store or Google Play Store. These transactions are securely processed directly by Apple and Google.

3. How We Use Information

The information we collect is used strictly to provide, maintain, and improve our services, including personalization of therapy tracking and visual routines. Our use cases include:

• Providing and maintaining our services.
• Improving, personalizing, and expanding our Platform.
• Understanding and analyzing usage patterns using analytics services to improve user experience.
• Communicating with you for support and updates.

We do not sell your personal data to third parties.

4. Data Retention

We retain your personal information only for as long as your account is active or as needed to provide you with our services. We will also retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

5. Your Deletion Rights

You have the right to request the deletion of your personal data at any time. Sarya provides the following methods to exercise this right:

• Email: Send a verifiable request to support@thesarya.com
• In-App: Use the account deletion settings within the Application profile.

Upon receiving a verifiable request, we will permanently and securely delete all associated personal data within 30 days, subject to any legal obligations that require us to retain specific information.

6. Security Measures

To protect your personal data from unauthorized access, disclosure, loss, or misuse, we adopt reasonable security practices and procedures. This includes industry-standard encryption, secure server environments, and adherence to strict internal security guidelines. Once your information is in our possession, we adhere to these guidelines to protect it against unauthorized access.